Can Enterprise Architecture Management Professionals Measure Technostress Levels and Help Implement Coping Strategies?

Abstract

Description Modern ICTs can lead to higher stress levels among employees due to increased demands and always being accessible, which is known as “technostress”. Traditionally, Human Resources (HR) departments take actions against technostress. Yet, due to its complicated nature, we argue that Enterprise Architecture Management (EAM) can also contribute in technostress management by measuring technostress levels and help co-designing coping strategies in organisations. Comparing the knowledge levels of EAM to HRM professionals in a survey, we found no significant superiority of the latter group in measuring technostress. However, EAM professionals had higher scores in five technostress and three inhibitor dimensions. The study contributes to theory and practice by i) studying the technostress knowledge levels in different contexts, ii) offering EAM as a further technostress inhibitor, and iii) inviting EAM professionals into the discourse to combat technostress in their organisations by demonstrating that they have the required knowledge to lead such conversations.